Conference: 24 – 25 February 2020 | Workshops: 23, 26 & 27 February 2020 |Ritz-Carlton DIFC Dubai, UAE

Monday 24 February 2020

08:00 - 09:00

Registration and Welcome coffee

09:00 – 09:05

Conference Inaugration

09:05 – 09:15

Welcome Address from SHRM

Achal Khanna

09:15– 09:20
09:20 – 10:00

BETTER WORKPLACES, BETTER WORLD: Maximizing human potential in the tech era!

Johnny C. Taylor, Jr., SHRM-SCP

Workplaces are evolving because of technology and the tech-augmented workforce is working in novel ways. While organizations’ move forward with support from digital technologies and analytics, it is the humans using these technologies that are the key drivers of organizational performance. What and how can organizations’ maximize human potential and support employees in channelling their full potential.

10:00 – 10:45

The HR Technology Market: How to Navigate the Complexity and Steer Toward the Future

Josh Bersin

In his keynote presentation, Josh Bersin will delve into the HR and talent technology markets and discuss how the many innovations and disruptions are likely to impact HR. Supported by ongoing research, the presentation will cover a wide range of topics – from AI-fueled systems to augmented analytics and organizational network analysis to employee experience applications. Bersin will also discuss where legacy systems fit into the technology ecosystem of the future, how to prioritize future investments, how to ensure employee-related data is used ethically, and HR’s role in creating positive employee experiences in day-to-day work. Regardless of your company’s size or industry, you’ll leave this presentation with information that can shape your technology strategies and organizational planning.

10:45 – 11:15

Exhibition Visit and Networking

11:15 – 11:55

Panel Discussion: Revolutionized by technology - Importance of alignment between HR and C-Suite

In the recent years it has become obvious that digital shouldn’t be something that one business unit does or that various business units do separately, but instead something that an organization does as a whole. In order to champion digital transformation within a company, let’s look at how C-suite must set an example to lead the way.

  • Closing the gap: Aligning people and business in the age of digital
  • Shift is on and the stakes are high: Role of C-suite in spearheading digital transformation
  • Top down approach: How to make sure technology decisions are supporting the HR vision

Moderator: Ali Shabdar, Regional Director MEA , Zoho Corporation
Speakers: Caroline Hudson, Chief Organizational Development Officer, Abu Dhabi Health Services Company – SEHA | Dr. Ghalib Al Hosni, Chief People Officer, Omantel | Fara Siddiqi, CHRO, Aster DM Healthcare

11:55 – 12:15

SHRM TechX - RESPONSIBLE AI: Empowering HR for Good

Dena Almansoori

The main objective of adopting technology and AI is to augment humans’ capabilities and allow for more informed and grounded—decisions. However, when looking to adopt such break-through technologies questions should be asked: Does it offer fairness? Are these solutions aligned to our values? Is the reasoning behind these technological capabilities valid and reliable? From a seasoned HR leader, comes this Tech Talk that addresses all the advantages and challenges brought forward by the latest technologies and the questions each and every one of us should seek answers for:

  • HR’s role and responsibility in ensuring responsible AI implementation
  • Technology for Good: Driving meaningful work to enhance human capabilities
  • AI Ethics: Trust, Biases, Privacy, Data Protection, and Security

12:15 – 12:35

Leadership In Future-Ready Organizations

Dr. Ahmed Al Banna

The session will highlight the readiness of organizations for the future laying ahead of us, and how proper vision and agility can be the path for those organizations to grow and succeed in the 4th Industrial Revolution. Revealing the challenges of our tumultuous present, with AI, Machine Learning, IOT, IOE, digitalization, globalization, and other disruptive technologies and challenges applied at work specifically. Dr. Al Banna will exhibit latest trends and practices in adopting those technologies in organizations, globally and regionally. He will also share success stories of visionary leaders and agile organizations in the region, letting audience to dig deep and brainstorm new approaches.

12:35 – 13:15

It’s All About ‘The Experience’: Digital Employee Experience, Getting It Right!

In this digital age, with the emerging and increasingly fierce war for talent and skills, creating an employee experience that differentiates employers and actually retains talent will be critical. With over half the total workforce comprising millennials, companies need to close the employee experience gap through new age digital tools and mobile capabilities. As we step into the new world of work, let’s explore how some of the leading organizations reimagined their digital employee experience.

  • The world of work in transition: Creating the ideal digital workplace experience
  • From customer experience to digital employee experience: How can we use technology to engage our people?
  • The world of work in transition: Creating the ideal digital workplace experience
  • From customer experience to digital employee experience: How can we use technology to engage our people?
  • From Chief HR officers to chief Employee Experience Officers: Designing an employee experience strategy that’s tailored perfectly for your organization

Moderator: Josh Bersin, Founder and Dean, Josh Bersin Academy
Speakers: Mukul Jain, Founder & CEO, HONO | Nisha Verma, CHRO, Apparel Group | Osama Al Rahma, CEO, Al Fardan | Maysoun Ramadan, Head of HR and Communication, Roche Diagnostic

13:15 – 14:15

Lunch and Networking

14:15 – 14:35

KEYNOTE SPEAKER: Disruptive leadership in the age of digital transformation

Hessa Al Ghurair

With changing business landscape, leadership can no longer be hierarchical, it needs participation, involvement and contribution from everyone. Leadership is one of the most important factors in determining digital transformation success and the digital agenda is fundamentally about people. Let’s hear from some of the modern-day leaders on how todays leadership can focus on empowering others to lead to create self-organized teams.

  • Leading the change: How to be an effective leader in the era of disruption?
  • Modern leadership: How are we identifying and developing new generation leaders?
  • Transformational leadership: The why, what and how?
  • Lessons from the frontlines: What demands does digital leadership impose on leaders?

14:35 – 15:00

Ahead of the Curve, the big shift: Performance management in the modern era

Christine Belanger

Performance management at its core involves goal-setting, evaluation & reward and when done well, employees become more productive, profitable and creative contributors. A complete redesign of performance management systems is a top priority for most organizations and have already made the move from annual updates to more regular ‘check-ins’ and frequent real-time feedback. Through this session let’s look at creating the right performance management process for your organization

  • How the digital workplace affects employee performance management?
  • Ahead of the curve: the reasons to make the shift to Continuous Performance Management
  • Rethinking performance: Making performance management ‘meaningful’ and ‘human’

15:00 – 15:40

Panel Discussion: Addressing skills gap - Digitally transformed workforce: Upskilling and retraining to retain talent

As organizations prepare for the future, it comes with its fresh set of challenges. Reskilling employees to be able to work alongside technology is no longer a choice for organizations to survive in the long term. With rapid changes surrounding this, this session will highlight the importance of upskilling to succeed in tomorrow’s workplace.

  • Staying ahead of the game: Building a future ready organization by upskilling your employees
  • Responding to the needs of fast-changing organizations: Keeping up with the skills required for the future
  • Matching the pace of change: Core human skills that every employer should aim to develop in their workforce

Moderator: Julie Sloan, OAM and CEO, Workforce Planning Global
Speakers: Nishchae Suri, President Asia Pacific, Middle East & Africa, EdCast | Marwan Al Mheiri, CHRO, Emirates Islamic Bank | Amal Haliq Chief Human Resources Officer at Meraas

15:40 – 16:05

SHRM TechX: Leading a successful HR Technology implementation

Andreas Binmyr

Wherever you are in your digital transformation journey, whether you are just kicking off your transformation, revamping your existing system integrating an add-on, this session will give you insights on the whole journey from buy-in to usage.

  • Starting right: Making the case for HR Technology implementation
  • Practical insights to choosing and closing the right technology that fits your organization
  • Tips and tricks for successfully navigating through a HR Technology project
  • Overcoming challenges: Lessons learnt during the implementation journey
  • Preserving company culture through transformation while evaluating the impact of technology

16:05 – 16:30

Closing Keynote: Human capital for the new digital decade - Becoming future-ready!

Is 2020 the year for transparency around Human Capital as intangible value? What are the global trends redefining HR? Should evidence based human capital reporting be mandatory? How can HR strengthen its role as a credible influencer in decision making on organizational design and structure? Should HR be the custodian of quality workforce data, analytics and reporting? What capabilities do you have in your HR team, what do you need to face the future with confidence? Join this session to hear about:

  • How demand for capability in Workforce Metrics, Workforce Analytics and Strategic Workforce Planning are at an all-time high and these capabilities underpin quality Human Capital Reporting (HCR)
  • How and why HCR is increasingly being recognized as a key element in business success
  • How organizations are under increasing pressure to publish corporate responsibility and sustainability information and why human capital reporting is now a business imperative.

Speakers: Julie Sloan, OAM and CEO, Workforce Planning Global | Quentin O’Grady, Global Lead Analytics and Organizational Design, Workforce Planning Global

16:30 – 17:00

Exhibition Visit and Coffee

Tuesday 25 February 2020

08:00 – 09:25

Registration and Welcome Coffee

09:25 – 09:30

Welcome and Opening: Conference Day 2

09:30 – 10:10

CEO Perspectives: Human versus Machine

Cognizant’s Center for the Future of Work’s From/To report speaks of how “the future of your work has never been closer”. The rise of robots, machine intelligence, distributed ledgers, quantum physics, “gig” labor, the unexaggerated death of privacy, a world eaten alive by software — all these trends point to a new world that’s shaping up quite differently from anything we’ve ever seen, or worked in, before. In this scenario what is the mandate for leaders to bring meaning and belonging into work or is work destined to be all mechanical. In this conversation, hear varied perspectives on the the way we work, the tools, aesthetics and issues with work as well as the all-important: meaning of and in work!

Moderator: Dena AlMansoori
Speakers: Johnny C. Taylor, Jr., SHRM-SCP | Josh Bersin | Casper Herzberg

10:10 – 10:40

GAME CHANGING STRATEGIES SHAPING THE DECADE – Saudi Aramco’s HR Digital Transformation: Robotic Process Automation (RPA) Use case

Nada Makki

Digital technology is changing nearly every aspect of today’s workplace and companies are focused on building a digital strategy and roadmap for their HR function. Through this session, Nada will talk about Saudi Aramco’s HR Digital transformation Journey and cover.

  • How do business benefits from RPA
  • RPA Approach and methodology adopted in our RPA implementation
  • Using RPA to become an intelligent enterprise

10:40 – 11:10

Exhibition Visit and Networking

11:10 – 11:55

Panel Discussion: Need of the hour: Changing mindsets for successful digital HR transformation

With technology disrupting every part of our day to day lives, organizations have come to realize that digital transformation is more about a new mindset than about technology. HR should play a big role in the organizations digital transformation by taking ownership of the people, culture and organizational side of the transformation. In this session, the speaker will explore how organizations can bring their people along their digital journey.

  • Developing a digital mindset: Shift from ‘why’ to ‘how’
  • Mindset over technology: Rewriting HR rules for successful digital transformation
  • From technology-shy to technology-savvy: How to develop a digital mindset in your HR team
  • Changing processes Vs Changing Mindsets: Crucial role of leadership team in influencing mindset change

Moderator: Govind Rao, VP, Indirect Acqusitions, Etisalat Telecommunications Corporation
Speakers: Dominic Keogh Peters, Group HR Director, Axiom Telecom | Joseph Chalouhi, Senior HR Director, McDermott International | Nouf AlSowaidi, Director of Human Resources, Gulf Air | Berry Lumpkins, Group Head of Culture, First Abu Dhabi Bank (FAB)

11:55 – 12:35

Panel Discussion: Breaking stereotypes: Women in the digital world

This session aims to highlight the role of women in HR and Technology in creating and driving innovation in organization from leadership positions. In conversation with women leaders, we will delve right into making a business case for diversity, gender equality.

  • Developing a digital mindset: Shift from ‘why’ to ‘how’
  • Mindset over technology: Rewriting HR rules for successful digital transformation
  • From technology-shy to technology-savvy: How to develop a digital mindset in your HR team
  • Changing processes Vs Changing Mindsets: Crucial role of leadership team in influencing mindset change

Moderator: Gaelle Lahad, Associate Director Partnerships, SHRM MEA
Speakers: Halyna Kitor, Head of People, Noon | Hanna Nordell, Chief People Officer, Talabat | Lama Al Masri, People Experience Director, STC | Hannah Matta, Senior Director - Talent, Learning and Culture, Careem

12:35 – 13:00

Artificial Intelligence: Building an intelligent enterprise by putting AI to work

Salwa Abdulla AbdulMunem Abdulla

AI is changing our lives in many ways, from automation of repetitive and time-consuming tasks to enhancing human capabilities. As one of the most talked about trends in modern day HR, AI has the potential to change the way we live and work. This session will help HR leaders understand and truly leverage AI for engaging, retaining, hiring and developing employees.

  • Piloting a successful AI program for HR: How to use chatbots and machine learning to redefine the future of HR
  • The era of human creativity: How to redirect HR teams to focus on high value tasks
  • Smarter together: Human-Machine cooperation to unlock productivity and drive efficiency

13:00 – 14:00

Lunch and Networking

14:00 – 14:25

DRIVING CULTURE: Culture as competitive advantage

Halyna Kitor

Culture is invisible, yet its effect can be seen and felt. Digital Transformation will not succeed without the right culture as it reflects how work gets done within an organization. Shortcomings in organizational culture are one of the main barriers to organizations success in this digital age. In this session, we will dive into Noon’s case study on how culture plays a key role in a successful digital transformation.

  • Culture matters: What is culture and how it can impact business results
  • Culture Model – tips and ideas on how to create strong culture and make it stick

14:25 – 15:05

Game changer: The role of people analytics in the future of work

Talent is the biggest investment made by today's organizations; yet, most people-related decisions are made informally. HR practices have evolved greatly over the last decades. Big data and analytics have become key elements for HR professionals in order to initiate the transformation of traditional HR practices. Through this session, let’s find out where to start to make data analytics work for your organization.

  • Building a data-driven HR function: Challenges and opportunities in setting up a people analytics team
  • Think future: Utilizing predictive analytics as HR crystal ball
  • Personalized everything: Intelligent solutions to create value for employees

Moderator: Dr. Todd Brodie, SHRM-SCP
Speakers: Randeep Singh, Head of Business Operations , HONO HR | Dr. Zakir Malik, Group HR GM, Al Shirawi FM | Tipu Zaheer SHRM-SCP, Head of Compensation & Benefits, ENGIE Middle East South & Central Asia Turkey

15:05 – 15:25

Transforming your HR Department to Better Drive Business Outcomes

Todd Brodie

As an HR Leader we are keenly aware of the importance of the HR function supporting organizational success, particularly in an environment where talent is scarcer and harder to retain than ever before. Further, we understand the increasing importance of a competitive, capable HR function to support the achievement of your organization’s business outcomes.

  • What does a world-class HR department look like?
  • How can an HR department become more capable?
  • How can an HR department measure internal alignment and external competitiveness to become a more strategic contributor.

15:25 – 15:50

Total Rewards Strategies for Talent Attraction and Retention: New approaches and technologies in total rewards for talent attraction and retention

Peter Lemperis

In today’s job market, it’s becoming increasingly challenging to attract and retain employees. Today’s employees are looking for different things from their jobs beyond a pay check, a retirement plan and insurance. The workforce and its needs are becoming more diverse. Understanding one’s own workforce is very important and through this session, let’s look at designing rewards that not only motivate performance but also the broad workforce experience.

  • Separating Compensation from annual performance: Exploring the strong need for this disconnect
  • A look at compensation and benefits trends that attract and retain best talent
  • Customized Reward Packages: Rewarding critical talent should be a top priority
  • Diving deep: Art of creating the perfect Merit Matrix according to your organization’s culture
  • Beyond Salaries: Just how important are benefits to employees

15:50 – 16:30

Happiness Begins with an Inclusive Workplace Culture

Ending the conference on a special and more human note. Meet Mohamed Alaydaroos, who has a rare skin disease, yet he is winning everyone's hearts with his positivity. Mohamed says Challenges are not limitiations rather the inclusive environments he has worked in and volunteered at has helped him achieve his aspirations. Mohamed and Amer will both convene and discuss how Inclusiviy and Tolerance are at the core of the values that the UAE reflects

Mohamed Alaydaroos, Associate Sustainability Pavilion, Expo 2020 Dubai | Amer AlMawed, SHRM-CP Manager, Expo 2020 Volunteer Programme

16:30 – 16:35

Conference Closure and Thank You Note

Vivek Arora

16:35 – 17:00

Exhibition and Coffee Break


Conference Closure